Vaccine-Appointment Sites Rush to Fix Glitches, Expand Capacity as Rollout Gathers Steam

19 websites for booking vaccinations are quickly troubleshooting and building network capacity as vaccination is rolled out among a growing population, government technology officials said.

We worked long hours and overtime, he said.

Laura Marquez,

assistant Vice President for information technology applications in Farmington, Conn. But some people find it difficult, especially the elderly. Some of them don’t even have email.

UConn Health, a public hospital owned by the University of Connecticut, and other clinics and hospitals face complex scheduling challenges, including changing compliance and validation requirements and wild swings in online traffic, in addition to unpredictable vaccine deliveries.

Many users have complained that websites for booking vaccines are confusing, tend to leak information or freeze screens.

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Most of these sites are set up by public health departments, according to the National Association of State Chief Information Officers. Several technical officers of the local government have also built facilities, the trade group said.

Pharmacy chains post appointments on their websites, which also leads to complaints. online booking system

Walgreens Boots Alliance Inc.

crashed for several hours Tuesday.

Online programming in itself is not a complex technical problem, he said.

Raphael Lee,

Director of Health Programs at U.S. Digital Response, a nonprofit that pairs tech-savvy volunteers with local and national agencies.

It is very difficult during the fastest rollout of vaccines in history to offer planning tools on a large scale in a way that integrates with other software systems and databases, he said.

UConn health records vaccinations through its existing online patient platform. New users need to create an account on the platform to book their vaccines on any of the three hospital websites.

Late last year, fewer than 1,000 new accounts were created on the platform in a given month, according to UConn Health. However, that number quadrupled to more than 4,500 in December and more than 22,000 in January, including about 7,000 registrations in a single day, the hospital said. In the last week of February, she received a total of 3,736 vaccines.

A man is administered a vaccine during an event at Canaan Christ Baptist Church in Harlem.


Lev Radin/Pacific Press/Zuma Press

We had to buy up to three more servers to handle the volume, Marquez said. Since then, it has doubled its server capacity to handle the steady increase in traffic, she added.

Since the beginning of the pandemic, government information technology teams have been working to increase network capacity to handle the increased traffic. In April of this year, for example, a wave of applications for unemployment benefits flooded the websites of New York, Colorado, Oregon and other states.

Efforts to vaccinate Americans against the virus are being stepped up. To date, more than 92 million Covid-19 vaccines have been administered in the United States according to the Centers for Disease Control and Prevention. More than 18 percent of the U.S. population has received at least one dose of the Covida 19 vaccine, and just over 9 percent have received two vaccinations, the agency said.

Ms. Marquez and her team have also fixed a few bugs. Unlike most commercial websites that sell concert tickets, sporting events or airline tickets, among other things, the hospital did not take reservations until users had entered all the necessary information, she said. Therefore, the lock is nested by the first user to go to the confirmation page.

It was literally about who could get through the door the fastest, said Marquez, who added that the race was especially unfair to older people, some of whom are less adept at using laptop keyboards. The problem has since been fixed, she said.

This has been done to reduce the time it takes for unused online accounts to be automatically logged off, so that the system is not overloaded by the increasing number of users who keep their account page open to obtain new available seats.

Amber Fencl,

The senior Director of Product development at Novant Health, a regional health network in North Carolina said it was a challenge to create a website that met these complex criteria.

Fenkle had to bring together clinical, marketing and technology teams to develop an online booking application that would meet all needs without excluding eligible users, she says.

Novant, which operates a website with a schedule of vaccination appointments at four locations, received about 8,500 doses per week. About 15,000 people use the online planning tool each week, a spokesman said.

To handle the glut of online orders, Ms Fenkle’s team uses a chatbot to handle hundreds of Covid 19 requests a day, while a separate call centre schedules around 650 vaccinations a day.

In the end, it’s really worth it, Marquez said. They help vaccinate and protect the community.

Email Angus Lauten at [email protected]

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