Tui/ Thomson Compensation Claims For Flight Delays And Cancellations

We have raised over £58 million for passengers who have been arrested and are entitled to compensation for their flight. More than £13 million has been claimed by TUI/Thomson, sometimes for passengers denied boarding by the airline.

You can find out whether you are entitled to compensation by entering your flight details in our claims calculator. We can inform you immediately if you are entitled to compensation.

What is EU rule 261?

European Regulation 261/2004 is a law on the compensation of air passengers. This law aims to ensure the rights of passengers affected by cancellation, delay or denied boarding.

It was introduced to help passengers obtain compensation for loss of time and inconvenience caused by delays or cancellations of their flights.

Our simple three-step claim procedure

Check your flight with our free calculator, the best in the industry.

Our team of lawyers will work for you and negotiate with the airline.

Your claim will be settled and you will be compensated.

You are entitled to compensation for any flight cancelled or delayed for 3 hours or more in the last 6 years, unless the cause of the delay or cancellation is an exceptional occurrence.

Tui flights are recorded in the Union Registry 261

derive from


Can I file a complaint?

EU internal airport

EU internal airport

Yes (any airline complaining)

EU internal airport

An airport outside the EU

Yes (any airline complaining)

An airport outside the EU

EU internal airport

Yes (in the case of an air carrier established in the EU)

An airport outside the EU

An airport outside the EU

No, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no, no.

What our customers say

I don’t see how flight compensation could improve the claim. I congratulate them on developing a complete and painless compensation procedure for their clients.

How much compensation am I entitled to if my flight to Tui is delayed or cancelled?

The extent of your right depends on the circumstances of the delay or cancellation. They must be detained for at least three hours in order to be entitled to compensation.

The amount you can claim is fixed and depends on the distance of your flight, not on the length of your delay.

Delay in combating the Tui Amount of compensation

Distance between flights

Duration of delay

Level of compensation

up to 1,500 km

3 hours or more


1,500 km-3,500 km

3 hours or more


more than 3,500 km

3 hours or more and between 2 EU Member States


more than 3,500 km

3-4 hours


more than 3,500 km

4 hours


Submission of an entry for TUI

There are three simple steps to apply for TUI via

1. Enter the number and date of your flight to Tui into our computer.

2. Please send us your request to continue the tuition.

3. Leave the processing of the request to us and send us the money.

We don’t work on a free basis, so you have nothing to lose.

I tried to apply directly to TUI and was rejected by .

If you have tried to claim a delay or cancellation from Tui, but have been told that you are not entitled to compensation, you should check with our flight delay compensation calculator.

Sometimes the airlines will tell you that you are not entitled to compensation.

Every year we accept thousands of claims from customers who have been told that they are not entitled to compensation, even though passengers have been sued and have lost their court case.

Because of our good reputation in this field, airlines are often willing to pay the fee due to the customer quickly and easily.

Compensation of

With the support of the UK’s largest aviation compensation law firm, we have successfully handled over £54 million in over 158,000 recovery cases.

With some of the highest success rates in the industry, we are experts in negotiating with airlines and conduct all negotiations and communications on your behalf.

Receivables from self-managed entities

Filing a complaint directly can be time consuming and stressful. Airlines may ignore your application or say that you do not have a valid application if you have one.

Save time and money compared to issuing a claim against airlines and choose us to handle claims on your behalf.

We work on a zero-tariff basis. There’s no advance, so you don’t pay us anything until your claim is settled.

If you don’t win, you don’t have to pay us anything, even if we have to go to court.

I accepted the vouchers. Can I claim a fee for that day’s tuition?

If your flight was delayed or cancelled or you were denied boarding, the airline may have offered you compensation in the form of airline tickets or vouchers on the same day.

Take an immediate decision for your flight .

Our flight compensation control is the most accurate on the Internet. He checks the following immediately.

  • The length of your delay
  • The reason you’re late
  • Legal effects of the application
  • How long can you pretend

Check your flight.

If you accept them, it would be extremely difficult to claim compensation afterwards.

In accordance with the provisions of European Regulation 261/2004, airlines are obliged to compensate customers for delays or cancellations in cash, by bank transfer, money order or bank cheque or, together with the contract signed by the passenger, in the form of travel vouchers and/or other services.

If you have accepted these vouchers, you have already accepted your reimbursement.

It might be best to forfeit your vouchers and tell your airline that you are making a claim instead. This gives you time to make sure you have everything you need to hold on to your flight or cancel it.

Information for the airline Tui

Tui Airlines used to be called Thomson. Tui Airlines carries 10 million passengers a year and is the third largest airline in the United Kingdom.

Tui was founded in 1972 and serves 95 destinations, 20 of which are in Great Britain. They fly over Europe, Africa, Asia, North America, Central America and the Caribbean in 60 aircraft.

They received the 2015 price for the UK’s most punctual airline, but last year Tui ranked 35th out of 40 airlines analysed for punctuality. Although their average delay was only 17.5 minutes, 6.6% of flights were delayed by more than one hour.

Customer service:

If you would like to contact Tui customer service, you can find information on how to do this on the Contact Us page. The TUI has a 24-hour telephone line if you need it while you are away (0203 451 2699).

Flight delay claims TUI:

Tui has a special e-mail address for anyone who wants to make a claim in case of cancellation or delay of the flight.

Cancellation Policy:

If you have to cancel your holiday with tuition fees, it depends on how you booked your holiday. If you have booked your ticket in a travel shop, you must contact the shop where you booked your ticket. If you have booked your ticket through the contact centre, you must call 0203 451 2688.

You can also cancel your reservation via Tui Manage My Booking. Your travel insurance can reimburse you for the costs you incur when you cancel your stay in Tui, but this depends on the circumstances of the cancellation.

Lost luggage:

If you lost your luggage on a Tui flight, you can find information on how to contact the airline on their contact page.

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