Bill Without The Detail : Sfr - Forum Lesmobiles.com

itemized invoice without details

Hello everyone,

if the topic has already been mentioned or anything else, please let me know.

I’ve been with RED SFR since mid-December 2015 (the promotion at 3.99€) … and I noticed that the invoice does not detail the history of calls and sms sent ……………………………………………………………………… except for calls and sms outside the package, which are well detailed.

How about you?

Fortunately there is a forum, because mobile telephony is so deliberately complex that even the most cautious consumers can be fooled…

fredcreteil

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Re: detailed invoice without details

by Ulrich ” Tue 09 Feb, 2016 22:30

As with more and more operators.

If you want an itemized invoice, you have to request it in the customer area.

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Re: detailed invoice without details

par fredcreteil ” Tue 09 Feb, 2016 22:47

Ulrich wrote:

If you want an itemized invoice, you have to request it in the customer area.

I have explored all the options available to subscribe…. but not found the detailed billing option ‘…

Luckily there is a forum, because mobile telephony is so deliberately complex that even the most cautious consumers can be fooled…

fredcreteil

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Messages: 2726

Registration: Sat 17 Dec, 2011 14:25

Location: Argentan (61)…it’s a change from Créteil !!!!!

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Re: detailed invoice without details

par thesurfer17 ” Tue 09 Feb, 2016 22:58

I had pointed out to the SC this detailed invoice with no details, except for the completely useless ones of the internet connections.

That was more than 3 months ago and I was told it was a bug; it still seems not to have been fixed

SFR Power 50GB

thesurfer17

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Re: detailed invoice without details

par fredcreteil ” Wed 10 Feb, 2016 00:03

thesurfer17 wrote:I had reported this detailed invoice to the SC with no details except for the completely useless internet connections.

That was more than 3 months ago and I was told it was a bug; it still seems not to have been fixed

bug for Red? or Power? or both?

Luckily there is a forum, because mobile telephony is so deliberately complex that even the most cautious consumers can be fooled…

fredcreteil

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Messages: 2726

Registration: Sat 17 Dec, 2011 14:25

Location: Argentan (61)…it’s a change from Créteil !!!!!

Phone brand: Wiko

Phone model: wiko Freddy wiko

Mobile Operator: SFR Red

2nd operator: Free Mobile

Re: detailed invoice without details

par boulete ” Wed 10 Feb, 2016 00:08

idem that thesurfer17

the daily detail of the DATA sessions but not the COM

is a full page plus a blank page

the possibility to get the details is present

on the internet customer account via the tab Invoices & Payments

as well as on the SFR My Account app.

for the moment I expect a bug

my subscription RED Limited Series 20Gb

The content of this answer cannot be assimilated to an opinion, advice or legal information

and cannot replace a consultation with a lawyer

ex BT sensation,AuchanTelecom,Virginmobile,B&YFree

currently ,[b]RED 3€99,FAI OrangeZen sat

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Re: detailed invoice without details

par fredcreteil ” Wed 10 Feb, 2016 00:11

boulete wrote:for the moment I expect a bug

my subscription RED Limited Series 20Go

we agree, it’s a bug for the 20Gb limited edition at 3,99€.

Fortunately there is a forum, because mobile telephony is so deliberately complex that even the most cautious consumers can be fooled…

fredcreteil

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Messages: 2726

Registration: Sat 17 Dec, 2011 14:25

Location: Argentan (61)…it’s a change from Créteil !!!!!

Phone brand: Wiko

Phone model: wiko Freddy wiko

Mobile Operator: SFR Red

2nd operator: Free Mobile

Re: detailed invoice without details

by webatou ” Wed 10 Feb, 2016 10:36

No, it’s an SFR bug.

I have the same problem when I have a power package. I didn’t realize it, it’s this topic that made me think

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Re: detailed invoice without details

par fredcreteil ” Wed 10 Feb, 2016 16:00

webatou wrote: this is the topic that made me think

like that, my posts are not always useless !

Luckily there is a forum, because mobile telephony is so deliberately complex that even the most cautious consumers can be fooled…

fredcreteil

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Messages: 2726

Registration: Sat 17 Dec, 2011 14:25

Location: Argentan (61)…it’s a change from Créteil !!!!!

Phone brand: Wiko

Phone model: wiko Freddy wiko

Mobile Operator: SFR Red

2nd operator: Free Mobile

Re: detailed invoice without details

by webatou ” Wed 10 Feb, 2016 19:10

Not always

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Re: detailed invoice without details

by dts.thx ” Sun 14 Feb, 2016 11:13

Good morning to all

Indeed, SFR in these ADR packages does not offer a detailed bill for communications.

Having a RED package, I chatted with SFR and here is their answer

Client: I have just received my last bill, I don’t have the details of my voice consumption on the detailed bill?

Andreea_N: Please confirm your line and e-mail address.

Customer: 06 xx xx xx xx xx xx

Customer: xxxxxxxxxxxx

Andreea_N: Thank you. Thank you.

Andreea_N: The unlimited uses included in the package are no longer shown on the detailed list.

Client: How do I get them?

Andreea_N: You can consult on your bill and on the current consumption only the details of your off-package.

Client: Yes, I understand but I need a detailed invoice even on my unlimited usage. What are the steps to

to obtain it? Sincerely

Andreea_N: It is no longer possible to obtain the details of all communications.

Andreea_N: I’m sorry for the situation.

Andreea_N: This change was made to bring SFR into compliance with the Invoice Order (Order relating to

invoices for electronic communications services published in the Official Gazette on December 31, 2013), which has been applied by all

mobile telephone operators.

So here is the response of the ADR Customer Service Department, but there is a but, and I realized that SFR had circumvented the aforementioned order in order not to provide detailed invoices to customers.

Because I was able to get a detailed invoice but only exceptionally over the period of one month and in a completely unusable format.

To sum up, SFR considers that these ADR customers do not have to have a really detailed invoice, there is no small profit

I hope that this enlightens certain and certain people who do not understand why SFR no longer provides details on voice communications.

dts.thx

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Re: detailed invoice without details

by webatou ” Sun 14 Feb, 2016 11:23 AM

Nothing to do with RED since being with a Power package, I don’t have access to the detailed bill either.

As for quoting articles of law, they are nice at SFR but they should read them

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Re: detailed invoice without details

par dts.thx ” Sun 14 Feb, 2016 12:43

webatou wrote:Nothing to do with RED since being with a Power package, I don’t have access to the detailed bill either.

As for quoting articles of law, they are nice at SFR but they should read them

I brought my own experience and my concern was only on a RED package, I don’t have a Power

In any case, this provides clarity for consumers who have an ADR package.

This is not a bug but a deliberate will of SFR.

dts.thx

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Re: detailed invoice without details

par sisi37 ” Mon 15 Feb, 2016 14:05

webatou wrote:Nothing to do with RED since being with a Power package, I don’t have access to the detailed bill either.

As for quoting articles of law, they are nice at SFR but they should read them

The order allows operators to do this.

They say it is to comply, but they are under no obligation not to provide it. This simply allows them to make savings on customers who receive bills by mail (no small savings at SFR…).

III. – The following categories of services and products may not appear on the itemised bill:

a) Electronic communications within unlimited packages, except in the case of billing for exceeding the consumption threshold set out in the contract ;

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